Data security and protection

Collection and processing of personal information
You can usually visit the Web sites of the Danske Bank without having to provide any personal information. We retain only the name of your Internet service provider, the Web site from which you visit us and the Web sites that you visit. This information is used solely for statistical purposes, and the user remains anonymous.

If you choose to use the password-protected portions of the site, the only personal information that is saved is that provided by you during registration or in a voluntary survey. In these cases, the information is encrypted in order to prevent unauthorised access or misuse by a third party.

In some areas of the site, the Bank uses so-called cookies in order to provide you with individualised service and to improve the site’s performance. Cookies are pieces of information that a Web site transfers to your computer's hard drive for record-keeping purposes. Cookies can make the Web more useful by storing information about users’ preferences at particular sites, thus enabling Web site owners to provide more useful features for their users. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, since we sometimes use cookies, you might not be able to take full advantage of our site if you do so.

Using your personal data
Any personal information collected by us when you visit our Web site is used solely to provide services you have requested and to perform the ongoing administration of the service. The information is saved solely for our own purposes and to be able to service your accounts, save you time and money, respond to your needs better and improve our product range. The information is saved according to prevailing laws regarding the protection of personal information.

Your right to obtain information
You have the right to obtain a copy of the information we possess about you. For this service, we may charge an appropriate fee. At your request, we will inform you in writing, according to prevailing law, whether personal information about you has been stored and what information has been stored. Our Company information page displays the information required by the German law on electronic business procedures (Gesetz zum elektronischen Geschäftsverkehr – EGG).

Security
We maintain strict physical, electronic and procedural safeguards to protect customer information provided to us against any accidental or deliberate manipulation, loss, destruction and unauthorised access. All employees of the Bank have an obligation to maintain complete secrecy about customer information. Our security measures are continually updated to address new technological developments. Further information on our employees’ obligation to confidentiality is set forth in our General business conditions.

If you have any questions regarding the processing of your personal information , you are welcome to contact us by phone or e-mail.